Looking over the shoulder of a man looking at the news on his tablet.

EOS: The Magazine.

A photomontage shows a car traveling toward the sunset in the right lane of a paved road in an open, green landscape. The asphalt on the opposite lane is completely worn down.

Međunarodna naplata dugovanja: EOS upravlja upravljanjem potraživanjima na globalnoj razini za Hertz.

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Prekogranična potraživanja označavaju logističke i pravne izazove. Društvo za iznajmljivanje automobila Hertz oslanja se na EOS-ovu stručnost za svoje međunarodne naplate dugovanja.
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An illustration shows a man and a woman in business attire shaking hands. In the background is a globe with several locations pinned on it – and a stylized income statement.

Kako za vas vraćamo dugove u inozemstvu.

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EOS je aktivan u 180 država s vlastitim trgovačkim društvima ili odabranim partnerima. Banke koje redovito prodaju prekogranična dugovanja EOS-u također imaju koristi od ove mreže.
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Andreas Kropp, member of the EOS Group’s Board of Directors responsible for Germany<br/>is smiling.

EOS appreciates centralization of debt collection supervision.

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Decided by the German Bundestag and a very pleasing step forward for the debt collection industry.
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Record inflation threatens businesses: A rising curve.

Record inflation threatens companies.

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Record inflation and rising energy prices threaten the purchasing power of companies and their ability to invest: Here is how you can mitigate the effects.
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 Representatives of the industry consult on the future of debt collection.

For fair debt collection: EOS engaging in associations

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EOS has joined forces with other debt collection service providers to form associations. Their aim: to provide a standardized framework of action for the industry that treats everyone involved fairly.
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Financial literacy means responsibility: A girl sits at a laptop and takes part in online learning.

How EOS is committed to a debt-free world.

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In order to curb excessive personal debt, EOS is taking responsibility and is committed to improving financial literacy in society.
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EOS u Globalnom sporazumu UN-a: Alisha Kumar i Sibylle Weingart vode brigu o korporativnoj odgovornosti u EOS-u.

EOS u Globalnom sporazumu UN-a: CR (Korporativna odgovornost) za napredne.

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Pridruživanje Globalnom sporazumu UN-a pomaže EOS-u da strateški usmjeri svoje društveno sudjelovanje. Kako se ciljevi inicijative mogu prenijeti na vlastito poslovanje?
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Identity theft: How machine learning protects against online fraud.

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When goods are ordered under a false name, retailers are often left with the costs. RISK IDENT has developed a software that uses artificial intelligence to put a stop to identity fraud in e-commerce.
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Portrait photograph of Marwin Ramcke, Managing Director of the EOS Group and responsible for the Eastern Europe region

Intervju s novim direktorom EOS-a g. Ramckeom: „Postavljamo nove standarde.”

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Marwin Ramcke postaje novi izvršni direktor grupe EOS. U intervjuu nam otkriva svoje planove i objašnjava s kojim se izazovima danas vodeći kadrovi suočavaju.
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EOS-ova anketa o chatbotovima: koristi umjetne inteligencije za zaposlenike i klijente

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Chatbotovi oslobađaju zaposlenike jednostavnih zadataka, pa imaju više vremena za rješavanje složenijih problema klijenata, čime se povećava zadovoljstvo radom.
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EOS-ova anketa o chatbotovima iz 2021.: dvije trećine tvrtki upotrebljava botove.

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Gotovo dvije trećine europskih tvrtki već upotrebljava chatbotove, a taj se udio i dalje povećava. No i dalje je mnogo neiskorištenog potencijala.
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International debt collection

International debt collection at EOS: Globally connected in COVID-19 crisis.

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The COVID-19 pandemic has made international debt collection even more challenging. The EOS partner network is a reliable point of contact during the crisis too – thanks also to an efficient IT platform.
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Corporate Responsibility at EOS: EOS CEO Klaus Engberding

Corporate Responsibility: Four actionable areas – one strategy.

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How can business practices improve the world? The corporate responsibility strategy of EOS consists of four actionable areas. Its motto: Changing for the better.
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EOS fiscal 2020/21: Interview mit Justus Hecking-Veltman

Fiscal 2020/21: “We’ve learned a huge amount this year.”

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In this interview, Justus Hecking-Veltman, CFO of the EOS Group, explains what makes EOS so resilient and how the company aims to exploit new opportunities after this exceptional year.
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Strategija korporativne i društvene odgovornosti EOS Grupe: EOS središnjica u ulici Steindamm u Hamburgu

Kako naplata potraživanja može doprinijeti održivosti u svijetu?

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EOS Grupa odlučno slijedi svoj plan korporativne odgovornosti. Pritom se ne radi samo o klimatskim promjenama. Strategija korporativne odgovornosti usmjerena je osobito na društveni i poduzetnički angažman.
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FinTecrity: Marco Gaspar develops digital solutions for invoice and receivables management for SMEs.

FinTecrity digitizes invoice and receivables management for SMBs.

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Digitized invoice management saves time and creates liquidity. EOS subsidiary FinTecrity GmbH is developing suitable solutions for this purpose.
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Diversity at EOS: Tijen Onaran, diversity expert

Diversity drives success: “not (just) a women’s issue”

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Diverse teams are more successful, says diversity expert Tijen Onaran. In this interview she reveals how companies can create diversity and equal opportunities in the workplace.
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Real estate secured NPLs: in Bosnia the NPL market offers great potential.

Real estate secured receivables business is booming.

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The secured debt portfolio business is growing, especially at the EOS national subsidiaries in France and in Bosnia and Herzegovina. An important advantage they have is the Group’s good name.
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Digital transformation: How EOS challenges itself anew, day after day.

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When the financial sector talks about digital transformation nowadays, it is describing a process that EOS has been going through for years now.
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Chatbots in debt collection service: Robots answer service queries on a laptop.

Debt collection service: Chatbots never sleep

As the technological options available have increased in recent years so too have consumer expectations about the accessibility of customer service. Nowadays, many companies are using chatbots to ensure faster, round-the-clock processing of customer issues. At EOS too, virtual assistants are giving defaulting payers information and thus providing support to service personnel.
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Data protection in the debt collection context: Stephan Bovermann, Senior Group Privacy Officer at EOS

Data protection in debt collection: How our data privacy officers work

Data protection is not nearly as boring as it is made out to be, at least according to Senior Privacy Officer Stephan Bovermann. In this article he explains how EOS deals with sensitive data.
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Receivables purchasing: Matthias Schmidt, Head of Operational Debt Purchase at EOS Group, sits in front of a wall covered in post-its and other notes.

How portfolio valuation works in receivables purchasing

When selling receivables the aim is to get a purchase price that is as fair as possible. To guarantee this to the seller, a purchaser like EOS first of all has to get to know the portfolio. Before submitting an offer, the portfolio is thoroughly scrutinized.
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Two men throw a plastic globe to one another

EOS rolls out new debt collection software Kollecto+

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Kollecto+ is the centralized debt collection platform of the EOS Group. After years in development, the rollout has been completed by EOS in Croatia, the first of many countries to introduce the software. A progress report.
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Andreas Behmenburg, Regional Sales Manager at EOS Germany, draws a pie chart on a glass panel

Ensuring liquidity despite coronavirus: Why outsourcing debt collection is worthwhile at this point in time

According to Andreas Behmenburg, now is the time to arrange for professional receivables management. In this interview he explains how companies can find a reputable debt collection partner.
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International debt collection: Debt collection expert Raymond Pappot walks through Almere in the Netherlands.

International debt collection: How the EOS Cross-border Center works.

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Through the establishment of its Cross-border Center 10 years ago, EOS found a way of recovering money across national borders. Since then, a strong global network of partners has been created.
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Poslovni čovjek skreće pogled: digitalno povjerenje potrošača/-ica je nisko

EOS-ova studija: potrošači/-ce nemaju digitalno povjerenje

Imate li digitalno povjerenje? Aktualna EOS-ova studija pokazuje: na globalnoj razini tek manji dio potrošača/-ica vjeruje da tvrtke povjerljivo postupaju s njihovim osobnim podacima.
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Korisnici pametnog telefona u velegradu: podaci su postali glavno ekonomsko dobro.

Podaci kao valuta: prema EOS-ovoj studiji potrošači su otvoreni za prijenos

Osobni podaci za novac? EOS-ova studija pokazuje: Svaki/-a treći/-a Europljanin/-ka je spreman/-na prodati podatke – ako se nude atraktivne naknade.
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Profile of Kirsten Pedd, Chief Compliance Officer and Head of Public Affairs

Kirsten Pedd re-elected BDIU President

The EOS Group will provide the President of the German Association of Debt Collection Companies (BDIU) for another four years. Kirsten Pedd, Chief Compliance Officer and Head of Public Affairs for the international financial services provider, has been reappointed to the role.
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Financial education for children: A schoolgirl looks at her budget.

Social responsibility: EOS puts financial education on the curriculum.

Through the finlit foundation, EOS is committed to improving financial literacy to help counter excessive personal debt. The foundation’s first initiative is focusing on children.
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Every year, Focus and Focus Money magazines recognize the most innovative companies in Germany. In 2020, EOS Deutschland won an Innovation Award for its work in the receivables management sector.

Innovation award for EOS: Digital solutions in receivables management

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Its technology-based and data-driven approach wins EOS Deutschland an Innovation Award 2020 from Focus and Focus Money.
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Robotic process automation: Colleagues in a meeting.

The six biggest misconceptions about debt collection

Debt collection companies use disreputable practices and are only worth engaging if you are a big company anyway. There are a lot of such misconceptions about debt collection. We’ve looked at the most persistent ones.
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Godišnje izvješće za 2019./20.: Klaus Engberding, izvršni direktor EOS Grupe, u intervjuu.

Klaus Engberding u intervjuu: „Naša strategija pokazuje rezultate.“

Pokazatelji iz godišnjeg izvješća za 2019./20. potvrđuju: EOS ostvaruje iznimne rezultate. Međutim, na čemu se temelji uspjeh? Izvršni direktor EOS Grupe, gosp. Klaus Engberding, u intervjuu otkriva pojedinosti iza kulisa.
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Annual Report 2019/20: Andreas Kropp, member of the EOS Group’s Board of Directors

The EOS 2019/20 financial year: Strong market position in Germany

EOS in Germany continues its successful run. Over fiscal 2019/20, its main focus was on operational excellence and digital transformation.
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Godišnje izvješće za 2019./20. Marwin Ramcke, član uprave EOS Grupe i odgovoran za istočnoeuropsku regiju

Poslovna godina 2019./20. za EOS: Rekordni rezultat u istočnoj Europi.

S povećanjem prihoda za više od 30 posto istočnoeuropska regija slavi ostvareni rekord. Značajnim ulaganjima u portfelje potraživanja EOS se probija na tržišta u više zemalja ove regije.
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Annual Report 2019/20: Dr. Andreas Witzig, Member of the EOS Group’s Board of Directors with responsibility for Western Europe and North America

EOS in Western Europe: fiscal 2019/20 at a glance

EOS Consolidated in Western Europe: slight uptick in revenue thanks to positive business performance and top position as buyer of receivables.
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Godišnje izvješće za 2019./20.: Justus Hecking-Veltman, član uprave u EOS Grupi

Na globalnoj razini i tehnološki usmjeren: EOS nastavlja s daljnjim razvojem investicija.

U 2019./20. poslovnoj godini EOS je nastavio daljnji razvoj aktivnosti kao financijski investitor, koji je aktivan na globalnom tržištu. Pokretač uspjeha je korištenje modernih tehnologija.
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Debt collection outsourcing: Businessman looking pensive in the middle of a business district.

Debt collection: When is it worth outsourcing it?

Why is it beneficial for companies to engage a debt collection service provider? And when is the best time to do so? We asked an expert.
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Commercial real estate in Europe: Apart from a few exceptions, the market for commercial real estate grew in the euro countries in 2019.

Growth market commercial property: Brexit halts development

Investments in commercial real estate increased almost everywhere in Europe in 2019. However, Brexit is claiming its victims in this growing market too. See our infographic for the exact figures.
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Income-contingent loans: Students walk through a cloistered square.

Income-contingent loans – the financing model of the future?

Basing loan repayments on income offers a lot of benefits, not just for society but sometimes for the environment as well. In this interview, Australian economist Bruce Chapman explains what these benefits are.
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AI in customer service: Staff member carries a robot through the office

Artificial intelligence in customer service: What’s next, ROLF?

At EOS partner company Svea Finans, a debt collection service provider in Norway, customer service personnel are working with an AI system that helps them make the right decisions when talking to defaulting payers.
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Ivan Demuynck and Roel Dumont at the Brussels headquarters of bpost bank.

EOS and bpost bank: 24 years of mutual respect

After almost 25 years in the fiduciary collection segment, debt collection service provider EOS Aremas and the Belgian bpost bank have taken the next step, with a record-breaking NPL deal. Two of the main players tell us why the partnership works so well.
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Value of data: People evaluate data.

How valuable is data for companies?

Data is the fuel that drives many sectors. But how do companies determine the value of their data? EOS has developed a strategy for working this out.
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