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EOS: The Magazine.

CEO Vladislav Hadjidinev in a blue suit and Katerina Bosevska Managing Director of EOS North Macedonia in a light blue blazer standing next to each other in a office with a red wall

Uni Banka cooperates with EOS in receivables management.

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Win-win: EOS North Macedonia is taking on Uni Banka’s receivables management in the long term. The collaboration doesn’t just benefit the two companies but also the country’s economy.
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Headshot of Stephan Ohlmeyer, member of the EOS Board, and Jan Ottenbreit, Head of Division Central Europe.

Nova EOS regija Centralna Evropa:“Stvaramo otvorenost za nove ciljeve"

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Bolji transfer znanja i veća otvorenost prema novim poslovnim područjima ono su što EOS želi postići s novom regijom Centralne Evrope.
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IFC representatives visited the EOS Group in Hamburg, celebrating the cooperation in the Polish market and solidifying the commitment to sustainable investments.

ESG criteria: EOS and IFC pursue sustainable portfolio acquisition

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In Poland and southeastern Europe, IFC (International Finance Corporation) and EOS apply strict ESG criteria covering social and environmental aspects when buying NPL portfolios.
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Illustration of woman in front of computer facing a robot

RPA: Improving quality with software robots at EOS

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“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
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Cybersecurity expert Janusch Skubatz, Chief Information Security Officer of the EOS Group, with brown hair and white shirt

Generativni AI nije vam siguran? Ravnoteža između inovacije i rizika.

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Generativni AI nudi kompanijama ogroman potencijal. Otto Grupa smanjuje ove rizike svojim internim alatom ogGPT. EOS grupa također ima koristi od toga.
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A survey reveals that AI potential is still not being exploited in the area of risk and finance

Survey reveals: AI potential not being exploited in risk and finance.

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A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.
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A photomontage shows a car traveling toward the sunset in the right lane of a paved road in an open, green landscape. The asphalt on the opposite lane is completely worn down.

Naplata međunarodnih dugova: EOS globalno upravlja potraživanjima za Hertz.

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Prekogranična potraživanja predstavljaju i logističke i pravne izazove. Kompanija za iznajmljivanje automobila Hertz oslanja se na stručnost EOS-a za naplatu međunarodnih dugova.
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An illustration shows a man and a woman in business attire shaking hands. In the background is a globe with several locations pinned on it – and a stylized income statement.

Međunarodna naplata duga: Kako EOS obrađuje potraživanja širom svijeta.

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EOS je aktivan u 180 zemalja sa sopstvenim kompanijama ili odabranim partnerima. Od ove mreže profitiraju i banke koje redovno prodaju prekogranična dugovanja EOS-u.
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Andreas Kropp, member of the EOS Group’s Board of Directors responsible for Germany<br/>is smiling.

EOS appreciates centralization of debt collection supervision.

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Decided by the German Bundestag and a very pleasing step forward for the debt collection industry.
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Record inflation threatens businesses: A rising curve.

Rekordna inflacija prijeti kompanijama.

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Rekordna inflacija i rastuće cijene energije prijete kupovnoj moći kompanija i njihovoj mogućnosti za ulaganjem: Evo kako možete umanjiti posljedice.
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 Representatives of the industry consult on the future of debt collection.

Fer naplata potraživanja: EOS angažovan u udruženjima

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EOS je udružio snage sa ostalim pružateljima naplate potraživanja kako bi oformili udruženje. Njihov cilj: osigurati standardizovan okvir pravila i postupanja koji će podjednako tretirati sve uključene.
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Financial literacy means responsibility: A girl sits at a laptop and takes part in online learning.

Na koji način je EOS posvećen svijetu bez duga?

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S ciljem da se obuzda prekomjerno lično dugovanje, EOS preuzima odgovornost i posvećen je poboljšavanju finansijske pismenosti u društvu.
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EOS in the UN Global Compact: At EOS, Alisha Kumar and Sibylle Weingart are responsible for issues of corporate responsibility.

EOS in the UN Global Compact: Taking CR to the next level.

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Joining the UN Global Compact is helping EOS to devise a strategy for its corporate social responsibility. How can the goals of the initiative be applied to your own business?
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cellular-telephone, push-button, switch, lighter, appliance

Identity theft: How machine learning protects against online fraud.

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When goods are ordered under a false name, retailers are often left with the costs. RISK IDENT has developed a software that uses artificial intelligence to put a stop to identity fraud in e-commerce.
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To je nova marka kompanije EOS: Marwin Ramcke predstavlja sebe i novi logo firme EOS.

Dinamičnija, digitalnija i revolucionarna: To je nova marka firme EOS.

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Izvršni direktor, Marwin Ramcke, u intervjuu objašnjava ideju koja stoji iza nove marke i što to znači za poslovne partnere.
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Portrait photograph of Marwin Ramcke, Managing Director of the EOS Group and responsible for the Eastern Europe region

Intervju s Ramcke-om, novim direktorom EOS-a: "Postavit ćemo nove standarde."

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Marwin Ramcke vodi EOS Grupu kao novi direktor. U intervjuu otkriva svoje planove i izazove sa kojima se današnji menadžeri suočavaju.
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bubble, heart

EOS Chatbot Survey: How employees and customers profit from AI

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Chatbots relieve employees of simple tasks – giving them more time for more complex customer issues and increasing their satisfaction.
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envelope, alarm, push-button, switch, clock

EOS 2021 Chatbot Survey: Two of three companies use bots.

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Nearly two thirds of European companies are already using chatbots – and this number is growing. But they are still leaving a lot of potential untapped.
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EU Action Plan NPLs: Freda Stockfleth, Senior Vice President Corporate Legal and Public Affairs at EOS

EU Action Plan: Will it accelerate NPL reduction and prevent a financial crisis?

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The EU has issued an action plan to reduce NPLs. In this interview, Freda Stockfleth explains what measures the EU has devised and the potential positive and negative effects for everyone involved.
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By completing derelict buildings, EOS is bringing debt-ridden properties back into the economic cycle.

EOS is bringing debt-ridden properties back into the economic cycle

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In many cities around the world, buildings are lying empty and falling into disrepair. EOS is making sure that these properties can be used again. It’s a win-win scenario!
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International debt collection

International debt collection at EOS: Globally connected in COVID-19 crisis.

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The COVID-19 pandemic has made international debt collection even more challenging. The EOS partner network is a reliable point of contact during the crisis too – thanks also to an efficient IT platform.
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Corporate Responsibility at EOS: EOS CEO Klaus Engberding

Corporate Responsibility: Four actionable areas – one strategy.

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How can business practices improve the world? The corporate responsibility strategy of EOS consists of four actionable areas. Its motto: Changing for the better.
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EOS fiscal 2020/21: Interview mit Justus Hecking-Veltman

Fiscal 2020/21: “We’ve learned a huge amount this year.”

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In this interview, Justus Hecking-Veltman, CFO of the EOS Group, explains what makes EOS so resilient and how the company aims to exploit new opportunities after this exceptional year.
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CSR strategy of the EOS Group: EOS headquarters on the Steindamm in Hamburg

How debt collection can help create a sustainable world

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The EOS Group is resolutely pursuing its corporate responsibility agenda. But climate protection is not the only objective. The company’s CR strategy focuses above all on social and corporate engagement.
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FinTecrity: Marco Gaspar develops digital solutions for invoice and receivables management for SMEs.

FinTecrity digitizes invoice and receivables management for SMBs.

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Digitized invoice management saves time and creates liquidity. EOS subsidiary FinTecrity GmbH is developing suitable solutions for this purpose.
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Diversity at EOS: Tijen Onaran, diversity expert

Različitos je pokretač uspjeha: ''ne (samo) pitanje ženskog spola''

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Raznoliki timovi su uspješniji, kaže ekspert Tijen Onaran. U ovom intervjuju ona otkriva kako kompanije mogu stvoriti više raznolikosti i jednake mogućnosti na radnom mjestu.
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Real estate secured NPLs: in Bosnia the NPL market offers great potential.

Veliki porast poslovanja u dijelu potraživanja koja su osigurana nekretninama.

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Portfolij potraživanja osiguranih nekretninama neprestano raste, posebno u podružnicama u Francuskoj i Bosni i Hercegovini. Bitna prednost koju imaju jeste dobra reputacija Grupe.
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basketball

Digitalna transformacija: Kako se EOS mijenja iznova, dan za danom.

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Kada finansijski sektor u današnje vrijeme govori o digitalnoj transformaciji, to opisuje proces kroz koji EOS prolazi već godinama.
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Chatbots in debt collection service: Robots answer service queries on a laptop.

Debt collection service: Chatbots never sleep

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As the technological options available have increased in recent years so too have consumer expectations about the accessibility of customer service. Nowadays, many companies are using chatbots to ensure faster, round-the-clock processing of customer issues. At EOS too, virtual assistants are giving defaulting payers information and thus providing support to service personnel.
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Data protection in the debt collection context: Stephan Bovermann, Senior Group Privacy Officer at EOS

Zaštita podataka u naplati potraživanja: kako rade naši službenici za zaštitu podataka

Zaštita podataka nije uopće dosadna, kako se smatra da jeste, barem tako tvrdi Viši službenik za zaštitu podataka Stephan Bovermann. U ovom članku on objašnjava kako se EOS nosi sa osjetljivim podacima.
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Receivables purchasing: Matthias Schmidt, Head of Operational Debt Purchase at EOS Group, sits in front of a wall covered in post-its and other notes.

Kako procjena portfolija funkcioniše pri otkupu potraživanja

Kada se radi o prodaji potraživanja cilj je dobiti fer cijenu, koliko je god to moguće. Kako bi ovo mogli garantovati prodavaču, kupac poput EOS-a prije svega mora da pogleda te da se upozna sa predmetnim portfolijem. Prije nego li se uputi ponuda, portfolij se temeljno i detaljno pregleda i analizira.
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Two men throw a plastic globe to one another

EOS predstavlja novi softver za naplatu potraživanja Kollecto +

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Kollecto+ is the centralized debt collection platform of the EOS Group. After years in development, the rollout has been completed by EOS in Croatia, the first of many countries to introduce the software. A progress report.
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Andreas Behmenburg, Regional Sales Manager for EOS in Germany, helps in cases of identity fraud with his colleagues alleged fraud victims.

Osiguravanje likvidnosti uprkos Corona virusu: zašto je u ovom trenutku isplativo povjeravati naplatu potraživanja

Prema mišljenju Andreasa Behmenburga, upravo sada je vrijeme za ugovaranje profesionalne naplate potraživanja. U ovom intervjuju objašnjava kako kompanije mogu naći uglednog partnera za naplatu potraživanja.
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International debt collection: Debt collection expert Raymond Pappot walks through Almere in the Netherlands.

Internacionalni centar za naplatu potraživanja: Kako radi EOS prekogranični centar

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Osnivanjem Centra prekogranične naplate, prije deset godina, EOS je pronašao način povrata novca i preko granica. Još od tada, stvorena je snažna globalna mreža partnera.
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Businessman looking away: Consumers do not have a lot of digital trust

EOS istraživanje je potvrdilo da potrošači nemaju digitalno povjerenje

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Da li vi imate digitalno povjerenje? Nedavno EOS istraživanje je pokazalo da tek mali broj potrošača vjeruje da kompanije sa povjerenjem obrađuju njihove lične podatke.
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Smartphone user in city: Data has become a key economic asset.

Data as currency: EOS survey shows consumers are open to selling data

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Personal information for money? EOS survey shows that one in three Europeans is willing to sell data in return for attractive rewards.
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Profile of Kirsten Pedd, Chief Compliance Officer and Head of Public Affairs

Kirsten Pedd re-elected BDIU President

The EOS Group will provide the President of the German Association of Debt Collection Companies (BDIU) for another four years. Kirsten Pedd, Chief Compliance Officer and Head of Public Affairs for the international financial services provider, has been reappointed to the role.
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Financial education for children: A schoolgirl looks at her budget.

Social responsibility: EOS puts financial education on the curriculum.

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Through the finlit foundation, EOS is committed to improving financial literacy to help counter excessive personal debt. The foundation’s first initiative is focusing on children.
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Every year, Focus and Focus Money magazines recognize the most innovative companies in Germany. In 2020, EOS Deutschland won an Innovation Award for its work in the receivables management sector.

Innovation award for EOS: Digital solutions in receivables management

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Its technology-based and data-driven approach wins EOS Deutschland an Innovation Award 2020 from Focus and Focus Money.
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Robotic process automation: Colleagues in a meeting.

The six biggest misconceptions about debt collection

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Debt collection companies use disreputable practices and are only worth engaging if you are a big company anyway. There are a lot of such misconceptions about debt collection. We’ve looked at the most persistent ones.
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Annual Report 2019/20: Klaus Engberding, CEO of the EOS Group, in an interview

Intervju sa Klausom Engberding: ''Naša strategija djeluje.''

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Ključni indikatori performansi iz godišnjeg izvještaja za 2019/20 pokazuju da EOS posluje veoma snažno. U ovom intervjuju glavni izvršni direktor Klaus Engberding nam otkriva scenu iza kulisa.
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Annual Report 2019/20: Andreas Kropp, member of the EOS Group’s Board of Directors

The EOS 2019/20 financial year: Strong market position in Germany

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EOS in Germany continues its successful run. Over fiscal 2019/20, its main focus was on operational excellence and digital transformation.
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