Magazine - EOS Global Collection
A person holds a tablet on which the EOS Newsroom website is open, providing information on the latest news, online articles and press releases.

EOS: The Magazine.

CEO Vladislav Hadjidinev in a blue suit and Katerina Bosevska Managing Director of EOS North Macedonia in a light blue blazer standing next to each other in a office with a red wall

Uni Banka cooperates with EOS in receivables management.

Flexible working timeFlexible working time 3 min.
Win-win: EOS North Macedonia is taking on Uni Banka’s receivables management in the long term. The collaboration doesn’t just benefit the two companies but also the country’s economy.
Learn more
Headshot of Stephan Ohlmeyer, member of the EOS Board, and Jan Ottenbreit, Head of Division Central Europe.

New EOS region Central Europe: “We’re creating openness to new goals”

Flexible working timeFlexible working time 3 min.
Better knowledge transfer and greater openness to new business areas are what EOS aims to achieve with the new Central Europe region.
Learn more
IFC representatives visited the EOS Group in Hamburg, celebrating the cooperation in the Polish market and solidifying the commitment to sustainable investments.

ESG criteria: EOS and IFC pursue sustainable portfolio acquisition

Flexible working timeFlexible working time 3 min.
In Poland and southeastern Europe, IFC (International Finance Corporation) and EOS apply strict ESG criteria covering social and environmental aspects when buying NPL portfolios.
Learn more
Illustration of woman in front of computer facing a robot

RPA: Improving quality with software robots at EOS

Flexible working timeFlexible working time 2 min.
“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
Learn more
Cybersecurity expert Janusch Skubatz, Chief Information Security Officer of the EOS Group, with brown hair and white shirt

Not sure about generative AI? The balance between innovation and risk.

Flexible working timeFlexible working time 4 min.
Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.
Learn more
A survey reveals that AI potential is still not being exploited in the area of risk and finance

Survey reveals: AI potential not being exploited in risk and finance.

Flexible working timeFlexible working time 2 min.
A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.
Learn more
A photomontage shows a car traveling toward the sunset in the right lane of a paved road in an open, green landscape. The asphalt on the opposite lane is completely worn down.

International debt collection: EOS handles receivables management globally for Hertz.

Flexible working timeFlexible working time 3 min.
Cross-border receivables present both logistical and legal challenges. Car rental company Hertz relies on the expertise of EOS for its international debt collection.
Learn more
An illustration shows a man and a woman in business attire shaking hands. In the background is a globe with several locations pinned on it – and a stylized income statement.

International debt collection: How EOS processes receivables worldwide.

Flexible working timeFlexible working time 3 min.
EOS is active in 180 countries with its own companies or selected partners. Banks that regularly sell cross-border debts to EOS also profit from this network.
Learn more
Andreas Kropp, member of the EOS Group’s Board of Directors responsible for Germany<br/>is smiling.

EOS appreciates centralization of debt collection supervision.

Flexible working timeFlexible working time 1 min.
Decided by the German Bundestag and a very pleasing step forward for the debt collection industry.
Learn more
Record inflation threatens businesses: A rising curve.

Record inflation threatens companies.

Flexible working timeFlexible working time 3 min.
Record inflation and rising energy prices threaten the purchasing power of companies and their ability to invest: Here is how you can mitigate the effects.
Learn more
 Representatives of the industry consult on the future of debt collection.

For fair debt collection: EOS engaging in associations

Flexible working timeFlexible working time 4 min.
EOS has joined forces with other debt collection service providers to form associations. Their aim: to provide a standardized framework of action for the industry that treats everyone involved fairly.
Learn more
Financial literacy means responsibility: A girl sits at a laptop and takes part in online learning.

How EOS is committed to a debt-free world.

Flexible working timeFlexible working time 5 min.
In order to curb excessive personal debt, EOS is taking responsibility and is committed to improving financial literacy in society.
Learn more
EOS in the UN Global Compact: At EOS, Alisha Kumar and Sibylle Weingart are responsible for issues of corporate responsibility.

EOS in the UN Global Compact: Taking CR to the next level.

Flexible working timeFlexible working time 6 min.
Joining the UN Global Compact is helping EOS to devise a strategy for its corporate social responsibility. How can the goals of the initiative be applied to your own business?
Learn more
cellular-telephone, push-button, switch, lighter, appliance

Identity theft: How machine learning protects against online fraud.

Flexible working timeFlexible working time 6 min.
When goods are ordered under a false name, retailers are often left with the costs. RISK IDENT has developed a software that uses artificial intelligence to put a stop to identity fraud in e-commerce.
Learn more
This is the new EOS brand: Marwin Ramcke introduces himself and the new logo.

The new EOS brand: Pioneering and more dynamic and digital.  

Flexible working timeFlexible working time 3 min.
In this interview, CEO Marwin Ramcke talks about the mindset behind the brand and what it means for the company’s business partners.
Learn more
Portrait photograph of Marwin Ramcke, Managing Director of the EOS Group and responsible for the Eastern Europe region

Interview with new EOS CEO Ramcke: “We are going to set new benchmarks.”

Flexible working timeFlexible working time 4 min.
Marwin Ramcke leads the EOS Group as new CEO. In this interview he reveals his plans for the future and discusses the challenges he sees managers facing today.
Learn more
bubble, heart

EOS Chatbot Survey: How employees and customers profit from AI

Flexible working timeFlexible working time 4 min.
Chatbots relieve employees of simple tasks – giving them more time for more complex customer issues and increasing their satisfaction.
Learn more
envelope, alarm, push-button, switch, clock

EOS 2021 Chatbot Survey: Two of three companies use bots.

Flexible working timeFlexible working time 5 min.
Nearly two thirds of European companies are already using chatbots – and this number is growing. But they are still leaving a lot of potential untapped.
Learn more
EU Action Plan NPLs: Freda Stockfleth, Senior Vice President Corporate Legal and Public Affairs at EOS

EU Action Plan: Will it accelerate NPL reduction and prevent a financial crisis?

Flexible working timeFlexible working time 4 min.
The EU has issued an action plan to reduce NPLs. In this interview, Freda Stockfleth explains what measures the EU has devised and the potential positive and negative effects for everyone involved.
Learn more
By completing derelict buildings, EOS is bringing debt-ridden properties back into the economic cycle.

EOS is bringing debt-ridden properties back into the economic cycle

Flexible working timeFlexible working time 4 min.
In many cities around the world, buildings are lying empty and falling into disrepair. EOS is making sure that these properties can be used again. It’s a win-win scenario!
Learn more
International debt collection

International debt collection at EOS: Globally connected in COVID-19 crisis.

Flexible working timeFlexible working time 3 min.
The COVID-19 pandemic has made international debt collection even more challenging. The EOS partner network is a reliable point of contact during the crisis too – thanks also to an efficient IT platform.
Learn more
Corporate Responsibility at EOS: EOS CEO Klaus Engberding

Corporate Responsibility: Four actionable areas – one strategy.

Flexible working timeFlexible working time 11 min.
How can business practices improve the world? The corporate responsibility strategy of EOS consists of four actionable areas. Its motto: Changing for the better.
Learn more
EOS fiscal 2020/21: Interview mit Justus Hecking-Veltman

Fiscal 2020/21: “We’ve learned a huge amount this year.”

Flexible working timeFlexible working time 4 min.
In this interview, Justus Hecking-Veltman, CFO of the EOS Group, explains what makes EOS so resilient and how the company aims to exploit new opportunities after this exceptional year.
Learn more
CSR strategy of the EOS Group: EOS headquarters on the Steindamm in Hamburg

How debt collection can help create a sustainable world

Flexible working timeFlexible working time 6 min.
The EOS Group is resolutely pursuing its corporate responsibility agenda. But climate protection is not the only objective. The company’s CR strategy focuses above all on social and corporate engagement.
Learn more
Diversity at EOS: Tijen Onaran, diversity expert

Diversity drives success: “not (just) a women’s issue”

Flexible working timeFlexible working time 5 min.
Diverse teams are more successful, says diversity expert Tijen Onaran. In this interview she reveals how companies can create diversity and equal opportunities in the workplace.
Learn more
Real estate secured NPLs: in Bosnia the NPL market offers great potential.

Real estate secured receivables business is booming.

Flexible working timeFlexible working time 5 min.
The secured debt portfolio business is growing, especially at the EOS national subsidiaries in France and in Bosnia and Herzegovina. An important advantage they have is the Group’s good name.
Learn more
basketball

Digital transformation: How EOS challenges itself anew, day after day.

Flexible working timeFlexible working time 3 min.
When the financial sector talks about digital transformation nowadays, it is describing a process that EOS has been going through for years now.
Learn more
Chatbots in debt collection service: Robots answer service queries on a laptop.

Debt collection service: Chatbots never sleep

Flexible working timeFlexible working time 4 min.
As the technological options available have increased in recent years so too have consumer expectations about the accessibility of customer service. Nowadays, many companies are using chatbots to ensure faster, round-the-clock processing of customer issues. At EOS too, virtual assistants are giving defaulting payers information and thus providing support to service personnel.
Learn more
Data protection in the debt collection context: Stephan Bovermann, Senior Group Privacy Officer at EOS

Data protection in debt collection: How our data privacy officers work

Data protection is not nearly as boring as it is made out to be, at least according to Senior Privacy Officer Stephan Bovermann. In this article he explains how EOS deals with sensitive data.
Learn more
Receivables purchasing: Matthias Schmidt, Head of Operational Debt Purchase at EOS Group, sits in front of a wall covered in post-its and other notes.

How portfolio valuation works in receivables purchasing

When selling receivables the aim is to get a purchase price that is as fair as possible. To guarantee this to the seller, a purchaser like EOS first of all has to get to know the portfolio. Before submitting an offer, the portfolio is thoroughly scrutinized.
Learn more
Two men throw a plastic globe to one another

EOS rolls out new debt collection software Kollecto+

Flexible working timeFlexible working time 4 min.
Kollecto+ is the centralized debt collection platform of the EOS Group. After years in development, the rollout has been completed by EOS in Croatia, the first of many countries to introduce the software. A progress report.
Learn more
Andreas Behmenburg, Regional Sales Manager for EOS in Germany, helps in cases of identity fraud with his colleagues alleged fraud victims.

Ensuring liquidity despite coronavirus: Why outsourcing debt collection is worthwhile at this point in time

According to Andreas Behmenburg, now is the time to arrange for professional receivables management. In this interview he explains how companies can find a reputable debt collection partner.
Learn more
International debt collection: Debt collection expert Raymond Pappot walks through Almere in the Netherlands.

International debt collection: How the EOS Cross-border Center works.

Flexible working timeFlexible working time 5 min.
Through the establishment of its Cross-border Center 10 years ago, EOS found a way of recovering money across national borders. Since then, a strong global network of partners has been created.
Learn more
Businessman looking away: Consumers do not have a lot of digital trust

EOS survey reveals that consumers have no digital trust

Flexible working timeFlexible working time 4 min.
Do you have digital trust? A recent EOS survey shows that only a minority of consumers believe that companies handle their personal data in a trustworthy way.
Learn more
Smartphone user in city: Data has become a key economic asset.

Data as currency: EOS survey shows consumers are open to selling data

Flexible working timeFlexible working time 3 min.
Personal information for money? EOS survey shows that one in three Europeans is willing to sell data in return for attractive rewards.
Learn more
Profile of Kirsten Pedd, Chief Compliance Officer and Head of Public Affairs

Kirsten Pedd re-elected BDIU President

The EOS Group will provide the President of the German Association of Debt Collection Companies (BDIU) for another four years. Kirsten Pedd, Chief Compliance Officer and Head of Public Affairs for the international financial services provider, has been reappointed to the role.
Learn more
Financial education for children: A schoolgirl looks at her budget.

Social responsibility: EOS puts financial education on the curriculum.

Flexible working timeFlexible working time 4 min.
Through the finlit foundation, EOS is committed to improving financial literacy to help counter excessive personal debt. The foundation’s first initiative is focusing on children.
Learn more
Every year, Focus and Focus Money magazines recognize the most innovative companies in Germany. In 2020, EOS Deutschland won an Innovation Award for its work in the receivables management sector.

Innovation award for EOS: Digital solutions in receivables management

Flexible working timeFlexible working time 4 min.
Its technology-based and data-driven approach wins EOS Deutschland an Innovation Award 2020 from Focus and Focus Money.
Learn more
Robotic process automation: Colleagues in a meeting.

The six biggest misconceptions about debt collection

Flexible working timeFlexible working time 4 min.
Debt collection companies use disreputable practices and are only worth engaging if you are a big company anyway. There are a lot of such misconceptions about debt collection. We’ve looked at the most persistent ones.
Learn more
Annual Report 2019/20: Klaus Engberding, CEO of the EOS Group, in an interview

Klaus Engberding interview: “Our strategy is working.”

Flexible working timeFlexible working time 3 min.
The KPIs from the 2019/20 Annual Report show that EOS is performing very strongly. But what’s behind this success? In this interview, EOS CEO Klaus Engberding gives us a look behind the scenes.
Learn more
Annual Report 2019/20: Andreas Kropp, member of the EOS Group’s Board of Directors

The EOS 2019/20 financial year: Strong market position in Germany

Flexible working timeFlexible working time 3 min.
EOS in Germany continues its successful run. Over fiscal 2019/20, its main focus was on operational excellence and digital transformation.
Learn more
Annual Report 2019/20: Marwin Ramcke, Member of the EOS Group’s Board of Directors with responsibilty for Eastern Europe

EOS 2019/20 financial year: Record result in Eastern Europe

Flexible working timeFlexible working time 3 min.
With revenue up by over 30 percent, Eastern Europe is celebrating record gains. In several countries, EOS is gaining ground with substantial investments in secured and unsecured receivables.
Learn more
CancelCancel Currently there are no articles available for this category.