EOS: The Magazine.

The EOS Board on the 2023/24 financial year: How business has developed in the regions, why sustainability remains a key focus area, and how EOS is optimally prepared for the future.

Commitment to strategy: Sustainability is becoming a success factor for financial companies. ESG experts at EOS are driving environmentally conscious and socially responsible action internationally.

Now for the third time, EOS was calling on its employees to take part in the innovation contest. The goal: promoting international collaboration and enhancing performance.

The central question in responsible debt collection is: How do we handle defaulting consumers? As EOS demonstrates, there is more than one good answer to this question.

Whether they are a bank, energy utility, telecoms or e-commerce firm, EOS helps businesses from a wide range of sectors to reliably plan ahead by purchasing their unsecured receivables.

Almost half of EOS national subsidiaries work with Kollecto+. The digital collection system is making great strides and offers customers and consumers alike many benefits.

Win-win: EOS North Macedonia is taking on Uni Banka’s receivables management in the long term. The collaboration doesn’t just benefit the two companies but also the country’s economy.

Better knowledge transfer and greater openness to new business areas are what EOS aims to achieve with the new Central Europe region.

In Poland and southeastern Europe, IFC (International Finance Corporation) and EOS apply strict ESG criteria covering social and environmental aspects when buying NPL portfolios.

“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.

Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.

A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.

In the Kollecto+ collection system, all EOS companies pool their knowledge and experience, and in doing so improve the efficiency of the entire Group.

Cross-border receivables present both logistical and legal challenges. Car rental company Hertz relies on the expertise of EOS for its international debt collection.

EOS is active in 180 countries with its own companies or selected partners. Banks that regularly sell cross-border debts to EOS also profit from this network.

Decided by the German Bundestag and a very pleasing step forward for the debt collection industry.

Record inflation and rising energy prices threaten the purchasing power of companies and their ability to invest: Here is how you can mitigate the effects.

EOS has joined forces with other debt collection service providers to form associations. Their aim: to provide a standardized framework of action for the industry that treats everyone involved fairly.

In order to curb excessive personal debt, EOS is taking responsibility and is committed to improving financial literacy in society.

Joining the UN Global Compact is helping EOS to devise a strategy for its corporate social responsibility. How can the goals of the initiative be applied to your own business?

When goods are ordered under a false name, retailers are often left with the costs. RISK IDENT has developed a software that uses artificial intelligence to put a stop to identity fraud in e-commerce.

In this interview, CEO Marwin Ramcke talks about the mindset behind the brand and what it means for the company’s business partners.

Marwin Ramcke leads the EOS Group as new CEO. In this interview he reveals his plans for the future and discusses the challenges he sees managers facing today.

Chatbots relieve employees of simple tasks – giving them more time for more complex customer issues and increasing their satisfaction.

Nearly two thirds of European companies are already using chatbots – and this number is growing. But they are still leaving a lot of potential untapped.

The EU has issued an action plan to reduce NPLs. In this interview, Freda Stockfleth explains what measures the EU has devised and the potential positive and negative effects for everyone involved.

In many cities around the world, buildings are lying empty and falling into disrepair. EOS is making sure that these properties can be used again. It’s a win-win scenario!

The COVID-19 pandemic has made international debt collection even more challenging. The EOS partner network is a reliable point of contact during the crisis too – thanks also to an efficient IT platform.

How can business practices improve the world? The corporate responsibility strategy of EOS consists of four actionable areas. Its motto: Changing for the better.

In this interview, Justus Hecking-Veltman, CFO of the EOS Group, explains what makes EOS so resilient and how the company aims to exploit new opportunities after this exceptional year.

The EOS Group is resolutely pursuing its corporate responsibility agenda. But climate protection is not the only objective. The company’s CR strategy focuses above all on social and corporate engagement.

Diverse teams are more successful, says diversity expert Tijen Onaran. In this interview she reveals how companies can create diversity and equal opportunities in the workplace.

The secured debt portfolio business is growing, especially at the EOS national subsidiaries in France and in Bosnia and Herzegovina. An important advantage they have is the Group’s good name.

When the financial sector talks about digital transformation nowadays, it is describing a process that EOS has been going through for years now.

As the technological options available have increased in recent years so too have consumer expectations about the accessibility of customer service. Nowadays, many companies are using chatbots to ensure faster, round-the-clock processing of customer issues. At EOS too, virtual assistants are giving defaulting payers information and thus providing support to service personnel.

Data protection is not nearly as boring as it is made out to be, at least according to Senior Privacy Officer Stephan Bovermann. In this article he explains how EOS deals with sensitive data.

When selling receivables the aim is to get a purchase price that is as fair as possible. To guarantee this to the seller, a purchaser like EOS first of all has to get to know the portfolio. Before submitting an offer, the portfolio is thoroughly scrutinized.

Kollecto+ is the centralized debt collection platform of the EOS Group. After years in development, the rollout has been completed by EOS in Croatia, the first of many countries to introduce the software. A progress report.

According to Andreas Behmenburg, now is the time to arrange for professional receivables management. In this interview he explains how companies can find a reputable debt collection partner.

Through the establishment of its Cross-border Center 10 years ago, EOS found a way of recovering money across national borders. Since then, a strong global network of partners has been created.

Do you have digital trust? A recent EOS survey shows that only a minority of consumers believe that companies handle their personal data in a trustworthy way.

Personal information for money? EOS survey shows that one in three Europeans is willing to sell data in return for attractive rewards.