International debt collection at EOS: Globally connected against the COVID-19 crisis.
The COVID-19 pandemic has not left the debt collection sector unaffected. In cross-border debt collection, in particular, national rule changes and legislative amendments have presented service providers with major challenges. The EOS partner network is a reliable point of contact during the crisis too – thanks also to the efficient "EOS Global Collection" IT platform.
- A reliable cross-border debt collection partner is important for companies with international operations, especially in times of crisis.
- The EOS partner network recovers outstanding debts in more than 180 countries via the "EOS Global Collection" IT platform.
- The network includes over 80 international partner companies altogether. Some of them describe the situation in their countries of residence and talk about their cooperation with EOS.
There is virtually no sector that has not been affected by the COVID-19 pandemic. International debt collection is no exception. Numerous amendments to national legislation, a faltering economic situation and a large number of measures to waive or defer maturities have also had an impact on EOS’ cross-border business. The number of outstanding debts worldwide has decreased.
Do you have outstanding receivables abroad? Our Cross-border Center provides fast and efficient international debt collection services for your company.
About the service
Cross-border cases are processed via the "EOS Global Collection" IT platform. By means of a country code, the platform automatically forwards the case to the specialist(s) responsible in the country of the relevant claim – who then recover(s) the debts locally. This allows EOS partners and customers to track the progress of a case in real time, from when the contract is accepted until the debt collection process has concluded.
The figures show how well this works: In the 2020/21 financial year, 61,250 cross-border cases were mediated via the platform – which resulted in 59,391 payments by defaulting payers. The 99% out-of-court settlement rate is also impressive. This makes EOS Global Collection an effective concept for all EOS customers, for EOS itself and for all participating partner companies:
Octavio Jose Aronis, Aronis Advogados in Brazil
David Zannoni, Cobroamericas S.A. de C.V. in Mexico
George Yiangou, George Yiangou Ltd. in Cyprus
Prashant Shukla, ATS Services in India
Meera Nair, AL WADI Holding in the United Arab Emirates
The support and advice provided by the EOS team has been very helpful for us and our needs. As a partner, EOS provides unlimited guidance and support, including assistance with solving problems. We very much appreciate collaborating with everyone around the world.