For the last eight years Katja Wolf has been phoning up to 70 defaulting payers a day. In this interview she talks about her experiences as a call center agent.

Digitalization insufficient: Over half of European companies rate themselves poorly. This is shown by the EOS survey “European Payment Practices” 2019. Where are the weaknesses?

EOS Group national subsidiaries use the knowledge platform to become collectively smarter. The analytics platform will become the AI ‘super brain’ of the EOS Group.

In matters of data security there’s still work to do. An EOS survey shows that top decision-makers in European firms see cyber security as a trending issue.

AI systems can provide a digital coach that supports every phone call in the call center and analyzes conversations. But are both parties more satisfied at the end of the call?

Artificial intelligence (AI) will not do away with a lot of jobs but make them more interesting by taking over routine tasks. The key to success: clean databases.

Records in sales and investments: Marwin Ramcke, Managing Director of the EOS Group, on the successful 2018/19 financial year in Eastern Europe.

Andreas Kropp, Member of the EOS Group’s Board of Directors, explains how EOS Consolidated increased its investments in debt purchases in Germany by almost 24 percent in 2018/19.

Investments in debt purchases: Dr Andreas Witzig, Member of the EOS Group’s Board of Directors, on the development of revenues in the Western European and North American regions.

In an increasingly more complex world, companies also have to meet more exacting demands – whether they relate to international collaboration, data analysis and IT or feedback and leadership. Here are examples of three approaches from the EOS universe.

Agenti centra za pozive u preduzeću EOS pomogli su velikom broju ljudi da otplate dugove