AI systems can provide a digital coach that supports every phone call in the call center and analyzes conversations. But are both parties more satisfied at the end of the call?
Cultural change, digitization and societal commitment: CEO Klaus Engberding on his success strategy for the EOS Group
Agile working helps EOS respond faster to changes on the market. But how do employees and companies best approach the topic? EOS Scrum Master Dirk Hofmann reveals three methods.
Start-ups are unduly idealized, says Klaus Engberding, CEO of the EOS Group: those responsible for a lot of people have to find a point of difference.
The problem with buzzwords like “AI” and “analytics” is that everyone has a different understanding of them. The new EOS Center of Analytics Academy is building a common knowledge base – across national borders.
A sought-after IT expert comes to the company and provides training – not just to EOS employees but also to outsiders. That’s the idea behind the EOS Tech Lab.
Incorporating the collection process into the device most people use to organize their day sounds like a good idea. An international EOS team has done just that with their smartphone app for debtors.