AI systems can provide a digital coach that supports every phone call in the call center and analyzes conversations. But are both parties more satisfied at the end of the call?
Start-ups are unduly idealized, says Klaus Engberding, CEO of the EOS Group: those responsible for a lot of people have to find a point of difference.
If a competitor is out in front, the urge to keep up increases – at any price. An example from EOS Poland shows why it is sometimes cleverer to remain level-headed.