How Romania’s wind power market leader CEZ has modernized its receivables collection.
The CEZ Group relies on the expertise of EOS KSI. Thanks to the careful work of debt collection experts, Romania’s largest producer of green energy has achieved better results year after year.
Between the Danube and the Black Sea, the wind blows on average at a speed of 25 kilometers per hour. But that which causes farmers in the Dobrudja region of Romania problems – i.e. the strong, steady breeze which dries out their fields – makes a harvest of a different kind possible: this has been the home of Europe’s largest onshore wind farm since 2012. Operated by a Romanian subsidiary of the Czech CEZ Group, the project consists of 240 wind turbines covering 72 square kilometers. CEZ Vânzare poured 1.1 billion euros into this mammoth project, thereby becoming the largest investor in the Romanian energy market.
“We are the largest private producer of energy from renewable sources. In this way, we are helping to ensure that Romania complies with the EU directive, according to which 20 percent of energy consumption should come from renewable sources by 2020,” says Cornelia Szabo, the energy supplier’s Executive Director. With a capacity of 600 megawatts, the power plant now supplies more than one million households. When the wind turbines went live on the grid, it meant that about ten percent of the electricity in the country was being generated from renewable sources. In addition to the wind farm, CEZ operates hydro-electric power plants in Romania.
CEZ values transparency and digitization
In addition to green energy, CEZ Vânzare also sells conventional electricity and natural gas. “We supply about 1.3 million private customers and 50,000 small and medium-sized businesses,” says Szabo. The group is furthermore involved at municipal level. In Giurgiţa in the southwest of the country, for example, they modernized street lighting with energy-saving LEDs.
The SMART project is transforming CEZ into an automated, digitized company. One of the results of this is that between 2012 and 2016, the group reduced power outages by half. Customer satisfaction is also of key importance to the company. For CEZ, transparency is part of delivering good service. “We provide our customers with easy-to-understand information on for example billing data, payment methods and energy saving options,” says Szabo.
EOS uses experts with legal training
CEZ Vânzare expects their debt collection service provider to use the same approach in dealing with their customers. The company's receivables management has been in the hands of EOS KSI since 2009. “Our collaboration with CEZ Vânzare started with out-of-court receivables management. It was not long before we also took on debt collection cases that required legal action,” says Cristian Manea, head of the sales team at EOS KSI. The partners have been renewing their contracts every one to two years, following appropriate bidding procedures. EOS KSI has a team of debt collection specialists with legal backgrounds, legal advisers and lawyers working for CEZ Vânzare. They take care of the approximately 3,000 cases of out-of-court debt collection and 100 cases of debt collection involving legal action. “We usually recommend that our customers take legal action if out-of-court collection does not lead to achieving the objective. That is how we get the best results.”
More time for new business
“On average, we solve 30 percent of out-of-court debt collection cases within three months. Our success rate with debt collection involving legal action is on average 20 percent,” says Manea. “The results have been improving with every passing year,” Szabo also praises. “Thanks to the extensive experience and sensitive approach of EOS, these specialists achieve good results even with defaulting payers who are in the midst of bankruptcy proceedings. The chances of success are usually very low in such cases,” says the Executive Director. “And at the end of the day, we can use every minute we don’t need to spend on receivables management to create new business. Overall, thanks to our partnership with EOS KSI, we are in a far better position when it comes to receivables management.”
На нашем веб-сайте используются файлы cookie, позволяющие оптимизировать его использование. Мы применяем файлы cookie, необходимые для работы веб-сайта, используемые для ведения анонимной статистики, cookie для настроек удобства пользования, а также файлы cookie для предоставления вам индивидуального контента на основе ваших предпочтений. Вы можете самостоятельно выбрать, какие файлы cookie принять: для статистики, удобства или маркетинговых целей. Кроме того, вы можете в любое время изменить/отозвать свое согласие, нажав кнопку «Изменить настройки файлов cookie» в нижней части веб-сайта. С дополнительной информацией можно ознакомиться в нашей политике конфиденциальности и Выходные данные.
Необходимые
Мы используем необходимые файлы cookie. Эти файлы cookie необходимы для работы и основных функций веб-сайта. В частности, они используются для безопасной работы веб-сайта.
Вы можете прочитать об используемых нами файлах cookie здесь.
Tool name
Cookieconsent_status
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
Essential cookie to save consent banner inputs.
Data processed
None
Purpose of data processing
To save consent
Retention period
60 days
Tool name
Java Session Cookie
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg
Tool description
Randomly generated session number essential for the proper functioning of the application software.
Data processed
None
Purpose of data processing
Proper functioning of website
Retention period
Session cookie – is deleted after you have closed your browser.
Удобство
Если вы примите файлы cookie удобства, мы можем упростить использование вами нашего веб-сайта. Если вы посетите наш веб-сайт повторно, чтобы воспользоваться нашими услугами, мы автоматически определим повторное посещение, а также выполненные вами записи и настройки, чтобы вам не пришлось выполнять их еще раз.
Вы можете прочитать об используемых нами файлах cookie здесь.
Tool name
Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
Session cookie – is deleted after you have closed your browser.
Tool name
NEW_Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
1 day
Статистика
Мы используем файлы cookie статистики для улучшения нашего контента, его оформления на основе ваших потребностей и непрерывной оптимизации нашего веб-сайта.
Для этих целей мы собираем анонимизированные данные для статистики и анализа, например, для определения посещаемости сайта и поведения пользователей, а также для адаптации, улучшения нашего контента и взаимодействия с пользователями веб-сайта.
Вы можете прочитать об используемых нами файлах cookie здесь.
Tool name
nmstat
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie contains an ID character string for the current session. It contains non-personally identifiable information about which sub-pages the visitor enters – this information is used to optimize the user experience.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
399 days
Tool name
AWSELB
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie ensures that all statistics from the same session are captured contiguously.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
Session end
Tool name
siteimproveses
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie is used to track the sequence of pages viewed by the visitor during the website visit.
Data processed
None
Purpose of data processing
Analysis, website statistics
Retention period
Session cookie – is deleted after you have closed your browser.
Маркетинг
Мы используемся файлы cookie маркетинга, чтобы предоставлять вам соответствующий интернет-контент при посещении нашего веб-сайта.
Вы можете прочитать об используемых нами файлах cookie здесь.
Tool name
Facebook Pixel
Tool provider
Meta Platforms Ireland Limited
Address of tool provider
4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland.
Tool description
Used by Meta to serve ads, measure and improve ad relevance, and offer advertising products on Meta.
Data processed
Ads Viewed | Pages Visited | Browser Information | Facebook Cookie Information | Facebook User ID | Geographic Location | Device Information | HTTP Header | Interactions with Ads, Services and Products | IP Address | Marketing Information | Usage Data & Behavior | Pixel ID | Referrer URL | User Agent
Purpose of data processing
Analysis | Conversion Tracking | Marketing | Social Media | Advertising
Retention period
__fbp (duration: 3 months)
Tool name
LinkedIn
Tool provider
LinkedIn Ireland Unlimited Company
Address of tool provider
LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Tool description
This cookie is used to obtain anonymized reports about the website target audience and the possibility of targeted advertising, e.g., in the context of retargeting.
Data processed
Device information, browser information, IP address, referrer URL and time stamp.