For the last eight years Katja Wolf has been phoning up to 70 defaulting payers a day. In this interview she talks about her experiences as a call center agent.
U sve složenijem svijetu povećavaju se i zahtjevi – bilo da se radi o međunarodnoj saradnji, analizi podataka i IT-u ili povratnim informacijama i rukovođenju. Tri primjera rešenja iz EOS kosmosa.
Start-ups are unduly idealized, says Klaus Engberding, CEO of the EOS Group: those responsible for a lot of people have to find a point of difference.
The problem with buzzwords like “AI” and “analytics” is that everyone has a different understanding of them. The new EOS Center of Analytics Academy is building a common knowledge base – across national borders.
A sought-after IT expert comes to the company and provides training – not just to EOS employees but also to outsiders. That’s the idea behind the EOS Tech Lab.
Incorporating the collection process into the device most people use to organize their day sounds like a good idea. An international EOS team has done just that with their smartphone app for debtors.
Kako tim Analitičkog centra pojašnjava, ne radi se samo o tehnologiji, nego o ljudima koji razvijaju razmišljanje koje se temelji na podacima.
If you work in a rapidly changing market your business software needs to keep up with the pace – as do the people using it.