For the last eight years Katja Wolf has been phoning up to 70 defaulting payers a day. In this interview she talks about her experiences as a call center agent.
Digitalization insufficient: Over half of European companies rate themselves poorly. This is shown by the EOS survey “European Payment Practices” 2019. Where are the weaknesses?
EOS Group national subsidiaries use the knowledge platform to become collectively smarter. The analytics platform will become the AI ‘super brain’ of the EOS Group.
In matters of data security there’s still work to do. An EOS survey shows that top decision-makers in European firms see cyber security as a trending issue.
AI systems can provide a digital coach that supports every phone call in the call center and analyzes conversations. But are both parties more satisfied at the end of the call?
Artificial intelligence (AI) will not do away with a lot of jobs but make them more interesting by taking over routine tasks. The key to success: clean databases.
Investments in debt purchases: Dr Andreas Witzig, Member of the EOS Group’s Board of Directors, on the development of revenues in the Western European and North American regions.
Rekordi u prodaji i investicijama: Marwin Ramcke, izvršni direktor grupe EOS, o uspješnoj finansijskoj godini 2018/2019 u Istočnoj Evropi.
Andreas Kropp, Member of the EOS Group’s Board of Directors, explains how EOS Consolidated increased its investments in debt purchases in Germany by almost 24 percent in 2018/19.
U sve složenijem svijetu povećavaju se i zahtjevi – bilo da se radi o međunarodnoj saradnji, analizi podataka i IT-u ili povratnim informacijama i rukovođenju. Tri primjera rešenja iz EOS kosmosa.
Službenici pozivnog centra u EOS-u imaju znatno iskustvo u pomaganju ljudima da otplate dugove.