Now online! The EOS Group's 2018/19 financial year in figures. In addition: interviews, videos and backround informations.

Magazine

Welcome to
EOS Global Collection

The global online portal of the EOS Group for your inter­national debt collec­tion. 

EOS, one of the leading financial services companies in the world, provides debt collection services in Europe and North America, as well as in Asia for more than 20,000 clients. 7,500 employees all over the world aim to find the best solutions for the clients of the EOS Group. Together with trusted partners EOS offers debt collection services in over 180 countries. 

You may have a lot of customers in different countries abroad and consequently may also have to deal with outstanding payments in other countries. With EOS, cultural differences, language barriers, different laws and geographical distance are a challenge you do not have to deal with: You can hand over your receivables to us easily - no matter where in the world you have outstanding payments, EOS Global Collection supports fast and efficient collection services worldwide.

Financial 2018/19: EOS Group once again increases revenue and profit

EOS Annual Report 2018/19: Revenue by regions

Cross-border solution

The debt collection process is handled by our partners locally. In this way we guarantee legal expertise while respecting local mentalities. You have just one contact person in your home country, who manages the whole complex area of international receivables management for you. Via your trusted and familiar contact you can benefit directly from our extensive experience and local know-how. Just let your international business grow and prosper! We will take care of its receivables management – anywhere in the world.

Shared Service Solution

For multi-national clients with a centralized approach in debt collection, EOS supports a highly automated and customized collection strategy. Global process harmonization and transparency are in focus. Your Shared Service Center will have visibility and control over the entire collection processes and results on group level.

The debt collection process and operational discussions about your files are handled by our experts locally. Your regional units will have a local contact person with extensive experience and local know-how. We handle your money as an extension of your own operation. You keep control over your receivables.

EOS Global Collection provides the infrastracture and technology for a fully automated communication and case submission flow.

Benefits for the client

  • "all-in-one" solution for global process harmonization
  • High control through technology, insight and comparability of different markets
  • Use of synergies helps to reduce costs
  • Optimized workforce by focusing on cases which add value to the organization

Our international partner network

We offer debt collection services in over 180 countries, including 25 EOS offices plus a strong, carefully selected network of partners around the world. Expert teams have regional know-how for both, commercial and consumer debts. We can support you with all sorts of collection services: from skip tracing to pre-legal, legal and post-legal debt collection. Our global partner network is characterised by the following:  

  • Competent partners - EOS owned companies, well-known debt collection companies and selected legal partners act locally.
  • Common perception - Our partners act according to our values and follow our Code of Conduct .ners - EOS owned companies, well-known debt collection companies and selected legal partners act locally.
  • Permanent quality control - We guarantee expertise, rapid processing and cost optimisation
  • Reliable reporting - Partners report promptly, regularly and responsibly.
  • EOS offers an international IT platform to optimize global workflows in debt collection between partners all around the world. This online portal ensures direct, transparent and real-time communication. All collection activities and results can be seen directly in the online portal. Country specific information, including our know-how of the local markets, collection procedures and information about the local legislation is also available to our partners and clients in English language.

  • With EOS Global Collection you will have just one local contact person for the whole area of international receivables management. If you would like to learn more about EOS Global Collection please check the map to find your local contact or contact us under the e-mail address shown below the map. To benefit from all options that EOS Global Collection has to offer, you will receive your login data from your local EOS contact. Whenever you need an update on the progress of your international collection cases, just enter your user name and password. You will access the platform to find the requested status information with full data security.

  • Our highly modern IT platform optimises global work flows to guarantee the best possible service and collection results.  

    EOS Global Collection:

    • regulates automated case transfers
    • connects our partners all over the world
    • is always up to date with transparent and real-time access to status information
    • ensures full data security and privacy
    • offers multiple reporting and controlling options
  • Minimum quality standards for all cross-border network partners ensure an equally high quality worldwide.

    We ensure when actions take place:

    • First letter will be sent within 1 working day
    • First phone call will be done within 10 working days

    We ensure which actions take place:

    • Minimum 2 written reminders
    • Minimum 2 phone calls
    • Alexander Heil, 
      Head of Finance and Accounting 
      at the DER Deutsches Reisebüro GmbH in Germany:

      ‘ We entrust our claims to EOS because we know that our receivables are in safe hands with them. EOS operates professionally, fast and efficiently and they treat our defaulting customers with the right mixture of tact and integrity. ‘
    • Mar Kasan,
      Debt Collection Manager
      at KBM Fineko d.o.o. in Slovenia:
      ‘ We consider EOS as an important and trustworthy partner. The friendly and professional team ensures all entrusted cases are handled transparently. They are incredibly flexible, an invaluable quality in our line of work. We draw most benefit from EOS global presence, the responsiveness to requests, the efficient debt collection, the reliable debtor management as well as the regular reporting. ‘
    • Adrienne Gulyás,
      Financial Rapporteuer
      at Gartner in Hungary:

      ‘ The EOS international office network is a big strength of the EOS Group. We at GARTNER appreciate very much the expertise of all EOS branches and partners. ‘
  • What you can expect from us:

    • A global network of correspondents with cross-border expertise
    • Regional know-how and consideration of country-specific customs
    • Fast, pre-legal and therefore cost-effective solutions with EOS quality standards
    • A local contact person for the whole area of international receivables management

EOS Group: For a debt free world.

Preferred Partners of EOS